Heritage Family Counseling Services is committed to the health and safety of our clinicians, clients and staff. We are also committed to serving the mental health needs of our community during this challenging time of uncertainty.
In an effort to support the well-being of our clinicians, clients, and staff Heritage Family Counseling will continue to monitor recommendations related to Coronavirus (Covid-19). This situation is dynamic and rapidly changing with the potential for new guidance and recommendations as the virus spreads and new information is gained. We are following the CDC recommended everyday preventive actions to help prevent the spread of respiratory viruses, including encouraging our clinicians, clients and staff to do the following:
· Stay home when you are sick and seek proper medical treatment
· Avoid close contact with people who are sick
· Avoid touching your eyes, nose, and mouth with unwashed hands
· Cover your cough or sneeze with a tissue, then throw the tissue in the trash
· Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based (at least 70% alcohol) hand sanitizer
· Clean and disinfect frequently touched objects and surfaces
Additional steps Heritage Family Counseling is taking to stop the potential spread of the virus:
Hand sanitizer and disinfectant wipes are available in our office.
We have increased the frequency of disinfecting high-touch, high-traffic areas.
Removal of magazines, children’s toys, mints and coffee stir sticks from the lobby.
Clients may wait in their car instead of our lobby, when their clinician is ready for their appointment the clinician will text them directly.
Telemental therapy is optional for clinicians and clients.
If a clinician, client or staff member tests positive for COVID-19: The clinician, client or staff member will not be allowed to return to Heritage for a minimum of 14 days and will need a doctor’s written approval prior to re-engagement. Heritage will immediately disinfect our facility, this may require closure of the facility for a period of time. Each clinician has an identified contact person in their Informed Consent paperwork. In the event a clinician is incapacitated due to the virus, the identified person will confidentially access the client files and contact clients to offer referral services to ensure continuity of care.
If an immediate family member of a Heritage clinician, client or staff member tests positive for COVID-19: In keeping with CDC guidelines, the clinician, client or staff member should self-quarantine; they will be unable to return to Heritage until tested by medical professionals.